Cancellation Policy

 

Package Terms & Conditions Package Expiration & Booking

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-Prepaid therapy packages must be used within 12 months of purchase.

-Clients are responsible for booking their sessions in advance using the online booking system.

-Package sessions do not roll over past the expiration date unless a prior agreement is made.

 

Cancellation & Rescheduling

-A 48-hour notice is required to reschedule a session.

-Sessions canceled with less than 48 hours' notice will be charged 50% of the session fee

-Sessions cancelled with less than 24 hours' notice will be deducted from the package.

-No-shows count as a used session and will not be refunded. Refund & Cancellation Policy for Packages

-No Refunds, But Credit is Available

-Package purchases are non-refundable after 14 days from the purchase date.

-If a client cannot complete their package, the remaining balance may be converted into credit for future sessions (valid for 12 months). Partial Refunds (If Requested Within 14 Days)

-If a package is canceled within 14 days of purchase and no sessions have been used, a full refund will be issued minus a $50 processing fee.

 

If sessions have been used, the refund will deduct:

-The full standard rate ($180 for 50-min sessions, $225 for 90-110 min sessions) for completed sessions.

-A $50 administrative processing fee. No refunds will be issued after 14 days from purchase. Transfer of Unused Sessions

-Unused sessions may be transferred to another person with prior approval.

-Clients must notify TuneIn Therapy in writing for session transfers. Additional Terms

-Package discounts cannot be combined with other offers.

-If the therapist cancels a session, the client will be offered a reschedule or package extension at no cost.

-Package sessions cannot be used for emergency services or crisis support.

 

By purchasing a package, you agree to these terms.