Cancellation Policy

Package Terms & Conditions Package Expiration & Booking -Prepaid therapy packages must be used within 12 months of purchase. -Clients are responsible for booking their sessions in advance using the online booking system. -Package sessions do not roll over past the expiration date unless a prior agreement is made. Cancellation & Rescheduling -A 48-hour notice is required to reschedule a session. -Sessions canceled with less than 48 hours' notice will be charged 50% of the session fee -Sessions cancelled with less than 24 hours' notice will be deducted from the package. -No-shows count as a used session and will not be refunded. Refund & Cancellation Policy for Packages -No Refunds, But Credit is Available -Package purchases are non-refundable after 14 days from the purchase date. -If a client cannot complete their package, the remaining balance may be converted into credit for future sessions (valid for 12 months). Partial Refunds (If Requested Within 14 Days) -If a package is canceled within 14 days of purchase and no sessions have been used, a full refund will be issued minus a $50 processing fee. If sessions have been used, the refund will deduct: -The full standard rate ($180 for 50-min sessions, $225 for 90-110 min sessions) for completed sessions. -A $50 administrative processing fee. No refunds will be issued after 14 days from purchase. Transfer of Unused Sessions -Unused sessions may be transferred to another person with prior approval. -Clients must notify TuneIn Therapy in writing for session transfers. Additional Terms -Package discounts cannot be combined with other offers. -If the therapist cancels a session, the client will be offered a reschedule or package extension at no cost. -Package sessions cannot be used for emergency services or crisis support. By purchasing a package, you agree to these terms.